Frequently Asked Questions
Answers to the most common questions about our services
Because we offer one of the simplest rental processes!
Because we offer personalized and flexible services.
Because we are transparent.
Because we bring the car to the Airport.
Because we deliver the car exactly where you need it.
Why rent from anyone else when you can rent from us? SIMPLE!
Yes!
Simple Rent a Car Cluj – rents cars for trips outside the country.
Yes!
Simple Rent a Car Cluj allows the car to be driven by two additional persons besides the contract holder. This must be mentioned by the holder at the time of rental; otherwise, transferring the vehicle is not accepted.
If the car is driven by a person other than the contract holder, any insurance purchased is automatically voided in the event of a road incident.
In the Blog section you can find details about each car, including videos and testimonials. In addition, we are always a phone call away to provide any information you need.
All cars in the Simple Rent fleet include the road tax (Rovinietă) in the rental price.
Any other fee is borne by the client. For example: Fetești bridge toll, parking fees, foreign-country vignettes if the car leaves Romania, etc.
All cars in the Simple Rent fleet have third-party liability insurance (RCA) included in the price.
Yes!
All cars in the Simple Rent fleet come with CASCO insurance, except for the economy models!
Our car rental service in Cluj offers the best rates by providing rent-a-car services with kilometers included in the price. We also offer the option to rent a car with unlimited kilometers.
You can modify a reservation by contacting our support team — changes will be processed based on availability.
At Simple Rent Cluj we offer maximum flexibility!
Payment can be made online by card or bank transfer.
Cash or card at the moment of vehicle pick-up.
Simple like that 🙂
Yes!
Our car rental company in Cluj gives you the option to rent a car without having a credit card.
Rental car insurance
We offer several insurance types depending on your needs, age, driving license experience, and travel destinations.
1. SCDW
Super Cover — the most powerful tool by which you, the client, relieve yourself from financial liability for damages caused to the vehicle in the event of an accident or theft within legal conditions.
2. CDW 300
- Collision Damage Waiver 300: A supplementary protection service that reduces, regardless of fault, the financial responsibility of the renter to the minimum mandatory amount of 300 Euro.
- Offered when SCDW cannot be signed. Generally applies to persons under 25 with less than 3 years of driving license experience.
3. CDW 500
- Collision Damage Waiver 500: A supplementary protection service that reduces, regardless of fault, the financial responsibility of the renter to the minimum mandatory amount of 500 Euro.
- Offered when SCDW cannot be signed.
- Always offered for trips outside Romanian borders.
- Age & license experience: generally for persons under 25 and less than 3 years of license experience, or those representing an accident risk factor.
Travel & luggage insurance
Through third-party (partner) companies we can provide additional Travel & Luggage insurance services.
We hope you never need to use this information!
If there are victims:
CALL THE POLICE IMMEDIATELY AT THE EMERGENCY NUMBER 112!
If there are no victims:
Take photos and video at the accident scene with the involved vehicles, directions of travel, impact zone, and damages.
If possible, describe in the video how the accident happened.
Fill out the "Amicable Accident Statement" document together with the injured party.
Take photos of: the ID and driver's license of the other driver involved.
Exchange phone numbers with the person involved.
Inform the rental agent immediately and follow their instructions — each road incident is different and must be treated with maximum seriousness!
We hope you never need to use this information!
If there are victims:
CALL THE POLICE IMMEDIATELY AT THE EMERGENCY NUMBER 112!
If there are no victims:
Take photos and video at the accident scene with the involved vehicles, directions of travel, impact zone, and damages.
If possible, describe in the video how the accident happened.
Fill out the "Amicable Accident Statement" document together with the injured party.
Take photos of: the ID and driver's license of the other driver involved.
Exchange phone numbers with the person involved.
Inform the rental agent immediately and follow their instructions — each road incident is different and must be treated with maximum seriousness!
Usually not. The deposit is 0 EUR: we take nothing and block nothing on your card when you pick the car up.
You get a zero deposit if:
- You are between 25 and 65 years old.
- You have held your driving licence for more than 3 years.
- You are travelling within Romania.
A deposit applies in the following cases:
- Drivers under 25 or over 65, or a licence held for less than 3 years. The insurer treats these as a higher risk period, so a deposit of 300 to 500 EUR applies.
- Rentals that involve crossing the Romanian border, with a deposit set according to destination and duration.
- Very long rentals.
The exact amount appears in the booking summary, on the car page, before you confirm. Full details on the Zero deposit page.
21 de ani, cu permis de conducere valabil de cel puțin 1 an.
Aceste condiții se aplică pentru majoritatea mașinilor din flotă. Câteva categorii speciale (mașini premium sau SUV-uri mari) pot avea un prag de vârstă ușor mai ridicat, menționat pe pagina mașinii respective.
Important: vârsta minimă de închiriere nu trebuie confundată cu pragul pentru garanție 0. Pentru a beneficia de garanție 0 EUR (fără nicio sumă blocată pe card), șoferul trebuie să aibă între 25 și 65 de ani și permisul obținut de peste 3 ani.
Dacă ai sub 25 sau peste 65 de ani, sau permisul mai nou de 3 ani, poți în continuare închiria o mașină (de la 21 de ani în sus), dar se percepe o garanție de 300-500 EUR, returnată integral la predarea mașinii fără daune noi.
Da! Poți anula gratuit o rezervare confirmată dacă ne anunți cu cel puțin 48 de ore înainte de ora de preluare a mașinii. În acest caz, orice avans plătit se returnează integral.
Pentru anulări făcute cu mai puțin de 48 de ore înainte de preluare, te rugăm să ne contactezi telefonic sau pe WhatsApp cât mai repede, ca să analizăm situația de la caz la caz.
Pentru a anula sau modifica o rezervare, cel mai simplu este să suni la +40 753 402 330 sau să scrii pe WhatsApp, menționând numărul rezervării. Dacă ai cont pe site, poți vedea toate rezervările tale active în secțiunea Contul meu.
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