Frequently Asked Questions
Answers to the most common questions about our services
Because we offer one of the simplest rental processes!
Because we offer personalized and flexible services.
Because we are transparent.
Because we bring the car to the Airport.
Because we deliver the car exactly where you need it.
Why rent from anyone else when you can rent from us? SIMPLE!
Yes!
Simple Rent a Car Cluj rents cars for trips outside the country.
Yes!
Simple Rent a Car Cluj allows the car to be driven by two additional persons besides the contract holder. This must be mentioned by the holder at the time of rental; otherwise, transferring the vehicle is not accepted.
If the car is driven by a person other than the contract holder, any insurance purchased is automatically voided in the event of a road incident.
In the Blog section you can find details about each car, including videos and testimonials. In addition, we are always a phone call away to provide any information you need.
All cars in the Simple Rent fleet include the road tax (Rovinietă) in the rental price.
Any other fee is borne by the client. For example: Fetești bridge toll, parking fees, foreign-country vignettes if the car leaves Romania, etc.
All cars in the Simple Rent fleet have third-party liability insurance (RCA) included in the price.
Yes!
All cars in the Simple Rent fleet come with CASCO insurance, except for the economy models!
Our car rental service in Cluj offers the best rates by providing rent-a-car services with kilometers included in the price. We also offer the option to rent a car with unlimited kilometers.
You can modify a reservation by contacting our support team. Changes will be processed based on availability.
At Simple Rent Cluj we offer maximum flexibility!
Payment can be made online by card or bank transfer.
Cash or card at the moment of vehicle pick-up.
Simple like that 🙂
Yes!
Our car rental company in Cluj gives you the option to rent a car without having a credit card.
Rental car insurance
We offer several insurance types depending on your needs, age, driving license experience, and travel destinations.
1. SCDW
Super Cover: the most powerful tool by which you, the client, relieve yourself from financial liability for damages caused to the vehicle in the event of an accident or theft within legal conditions.
2. CDW 300
- Collision Damage Waiver 300: A supplementary protection service that reduces, regardless of fault, the financial responsibility of the renter to the minimum mandatory amount of 300 Euro.
- Offered when SCDW cannot be signed. Generally applies to persons under 25 with less than 3 years of driving license experience.
3. CDW 500
- Collision Damage Waiver 500: A supplementary protection service that reduces, regardless of fault, the financial responsibility of the renter to the minimum mandatory amount of 500 Euro.
- Offered when SCDW cannot be signed.
- Always offered for trips outside Romanian borders.
- Age & license experience: generally for persons under 25 and less than 3 years of license experience, or those representing an accident risk factor.
Travel & luggage insurance
Through third-party (partner) companies we can provide additional Travel & Luggage insurance services.
We hope you never need to use this information!
If there are victims:
CALL THE POLICE IMMEDIATELY AT THE EMERGENCY NUMBER 112!
If there are no victims:
Take photos and video at the accident scene with the involved vehicles, directions of travel, impact zone, and damages.
If possible, describe in the video how the accident happened.
Fill out the "Amicable Accident Statement" document together with the injured party.
Take photos of: the ID and driver's license of the other driver involved.
Exchange phone numbers with the person involved.
Inform the rental agent immediately and follow their instructions: each road incident is different and must be treated with maximum seriousness!
We hope you never need to use this information!
If there are victims:
CALL THE POLICE IMMEDIATELY AT THE EMERGENCY NUMBER 112!
If there are no victims:
Take photos and video at the accident scene with the involved vehicles, directions of travel, impact zone, and damages.
If possible, describe in the video how the accident happened.
Fill out the "Amicable Accident Statement" document together with the injured party.
Take photos of: the ID and driver's license of the other driver involved.
Exchange phone numbers with the person involved.
Inform the rental agent immediately and follow their instructions: each road incident is different and must be treated with maximum seriousness!
Usually not. The deposit is 0 EUR, regardless of the rental length: we take nothing and block nothing on your card when you pick up the car.
You get a zero deposit if:
- You are between 25 and 65 years old.
- You have held your driving licence for more than 3 years.
- You are travelling within Romania.
These conditions are standard across the car rental industry and apply to the vast majority of our customers.
A deposit of 300-500 EUR applies only in the following cases:
- You are under 25 or over 65, or your licence is newer than 3 years. The insurer treats these as a risk period, so an extra deposit applies.
- Rentals that involve crossing the Romanian border, with the deposit set according to destination and duration.
The exact amount appears in the booking summary, on the car page, before you confirm. Full details on the Zero deposit page.
21 years, with a driving licence held for at least 1 year.
These conditions apply to most cars in the fleet. A few special categories (premium cars or large SUVs) may have a slightly higher age threshold, stated on the page of that car.
Important: the minimum rental age should not be confused with the threshold for the 0 deposit. To get the 0 EUR deposit (no money blocked on your card), the driver must be between 25 and 65 years old and have held their licence for more than 3 years.
If you are under 25 or over 65, or your licence is less than 3 years old, you can still rent a car (from age 21 upwards), but a deposit of 300-500 EUR is charged, refunded in full when the car is returned without new damage.
Yes! You pay nothing when you book (payment is made when you pick up the car), so there is nothing to refund. Our only request is that you let us know at least 72 hours before the pick-up time if you no longer want the car, so we can cancel the booking at no cost.
For cancellations made less than 72 hours before pick-up, please contact us by phone or on WhatsApp as soon as possible, so we can look at the situation case by case.
To cancel or change a booking, the easiest way is to call +40 753 402 330 or write on WhatsApp, quoting your booking number. If you have an account on the website, you can see all your active bookings in the My account section.
Nothing complicated. We track your flight in real time and know exactly when you land, so the car is waiting for you at the actual arrival time, not the time on your ticket.
You do not need to call us when your flight is delayed, we take care of that. If you change your flight or route, a call to +40 753 402 330 helps us plan better.
Yes. All cars in the fleet are delivered with a full tank and must be returned with a full tank.
If you cannot refuel before drop-off, we charge 3 EUR for every missing liter up to full, calculated when the car is returned.
Yes, but only with our prior approval. Call us or write on WhatsApp at least 24 hours before the originally agreed return date, so we can confirm the car is available for the extra period too.
You cannot simply keep the car longer without telling us: it may already be booked for another customer right after your scheduled return.
A delay of up to one hour is accepted at no extra cost.
If you are more than an hour late, call us in advance at +40 753 402 330 and let our staff know. Depending on the situation and whether the car is needed for the next booking, an extra day of rental may be charged.
Didn't find the answer?
Contact us and we'll get back to you as soon as possible: